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MoltFlow Reviews Skill

Collect, analyze, and manage customer reviews via the MoltFlow API. Automate sentiment scoring, extract testimonials, and export social proof for your business.

Real-World Scenarios

Restaurant owner — "After every dinner reservation, collect feedback from WhatsApp chats and auto-approve anything with a sentiment score above 0.8."

Airbnb host — "Scan my guest conversations for praise keywords like 'amazing', 'clean', and 'recommend', then export the best ones as HTML for my listing page."

Dentist — "Set up a review collector on my patient support chat — only capture English messages that mention 'thank' or 'great service'."

When to Use

Use this skill when you need to:

• Set up automated review collection from WhatsApp conversations
• Create or configure a review collector with sentiment thresholds
• List, approve, hide, or delete collected reviews
• Export testimonials as JSON or HTML for external use
• Trigger a manual scan of conversations for reviews
• Check review statistics and sentiment breakdowns

Trigger phrases: "collect reviews", "set up review collector", "export testimonials", "approve reviews", "sentiment analysis", "customer feedback WhatsApp"

Prerequisites

• MOLTFLOW_API_KEY — required. Generate from MoltFlow Dashboard > API Keys
• At least one connected WhatsApp session (status: working)
• MoltFlow Pro plan or higher (review collection is a paid feature)

Base URL

https://apiv2.waiflow.app/api/v2

Required API Key Scopes

Authentication

All requests require one of:

• Authorization: Bearer <access_token> (JWT from login)
• X-API-Key: <api_key> (API key from dashboard)

---

Review Collectors

Collectors automatically extract reviews based on sentiment scoring, keyword matching, and language filters.

Create Collector — Request Body

{
  "name": "Main Store Reviews",
  "description": "Collect reviews from customer support chats",
  "session_id": "uuid-of-connected-session",
  "source_type": "all",
  "min_positive_words": 3,
  "min_sentiment_score": 0.6,
  "include_keywords": ["great", "recommend", "excellent"],
  "exclude_keywords": ["spam", "wrong number"],
  "languages": ["en", "es"]
}

source_type options: all | groups | chats | selected

When source_type is selected, provide selected_chat_ids with specific WhatsApp chat IDs.

Create Collector — Response

{
  "id": "c1a2b3c4-...",
  "name": "Main Store Reviews",
  "session_id": "uuid-of-connected-session",
  "source_type": "all",
  "min_sentiment_score": 0.6,
  "include_keywords": ["great", "recommend", "excellent"],
  "is_active": true,
  "created_at": "2026-01-15T10:30:00Z",
  "review_count": 0
}

Update Collector — Request Body

All fields are optional. Only provided fields are updated.

{
  "name": "Updated Collector Name",
  "min_sentiment_score": 0.7,
  "is_active": false
}

---

Reviews

Collected reviews contain the original message, sentiment score, contact info, and approval status.

List Reviews — Query Parameters

Review Object

{
  "id": "r1a2b3c4-...",
  "collector_id": "c1a2b3c4-...",
  "contact_name": "John D.",
  "contact_phone": "1234567890@c.us",
  "message_text": "Your service was excellent! Highly recommend to anyone looking for quality support.",
  "sentiment_score": 0.92,
  "sentiment_label": "positive",
  "detected_language": "en",
  "is_approved": false,
  "is_hidden": false,
  "notes": null,
  "collected_at": "2026-01-16T14:22:00Z"
}

Approve/Hide Review — Request Body

{
  "is_approved": true,
  "is_hidden": false,
  "notes": "Great testimonial — use on website"
}

Export Testimonials — Query Parameters

---

curl Examples

1. Create a Review Collector

curl -X POST https://apiv2.waiflow.app/api/v2/reviews/collectors \
  -H "X-API-Key: mf_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Customer Feedback",
    "session_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "source_type": "all",
    "min_sentiment_score": 0.7,
    "include_keywords": ["thank", "recommend", "love"],
    "languages": ["en"]
  }'

2. List Approved Reviews

curl "https://apiv2.waiflow.app/api/v2/reviews?is_approved=true&limit=20" \
  -H "X-API-Key: mf_your_api_key_here"

3. Export Testimonials as HTML

curl "https://apiv2.waiflow.app/api/v2/reviews/testimonials/export?format=html&approved_only=true" \
  -H "X-API-Key: mf_your_api_key_here" \
  -o testimonials.html

---

Error Responses

---

Tips

• Sentiment threshold: Start with 0.6 and adjust up if you get too many false positives.
• Keyword filters: Use include_keywords to match industry-specific praise terms.
• Manual scan: Use POST /reviews/collectors/{id}/run after connecting a new session to backfill reviews.
• Export regularly: Export approved testimonials for website widgets, social media, or marketing materials.

---

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