Incident Platforms Skill

Overview

Specialized skill for incident management platform integration and operations. Provides deep expertise in PagerDuty, Opsgenie, and related incident response tooling.

Capabilities

PagerDuty Configuration

• Service and service directory setup
• Escalation policy design
• Schedule configuration
• Event rules and routing
• Service dependencies mapping
• Business services setup
• Analytics and reporting

Opsgenie Configuration

• Team and user management
• Escalation policy creation
• Schedule and rotation setup
• Integration configurations
• Alert policies and routing
• Notification rules

Incident Lifecycle

• Incident creation and triaging
• Priority and severity classification
• Status page updates
• Stakeholder communication
• Incident timeline documentation
• Resolution and closure

On-Call Management

• Schedule creation and management
• Rotation patterns (weekly, daily, custom)
• Override handling
• Coverage gaps identification
• Handoff procedures
• On-call compensation tracking

Alerting Integration

• Prometheus Alertmanager integration
• Grafana alerting integration
• CloudWatch alarm routing
• Custom webhook configurations
• Alert deduplication rules
• Suppression and maintenance windows

Postmortem Support

• Postmortem template generation
• Timeline reconstruction
• Action item tracking
• Blameless postmortem facilitation
• Metrics extraction (MTTR, MTTD)

Target Processes

• incident-response.js - Incident response framework
• oncall-setup.js - On-call rotation management
• monitoring-setup.js - Alert routing integration

Usage Context

This skill is invoked when processes require:

• Setting up incident management platforms
• Configuring on-call schedules and escalations
• Integrating alerting with incident platforms
• Managing incident lifecycle
• Generating postmortem documentation

Dependencies

• PagerDuty API access (API key)
• Opsgenie API access
• Monitoring system integration credentials

Output Formats

• PagerDuty service/escalation configurations
• Opsgenie team/schedule configurations
• Integration webhook configurations
• Postmortem templates
• On-call schedule reports