Gorgias Automation

Gorgias Automation

Automate your Gorgias helpdesk operations directly from Claude Code. Create, update, and triage support tickets, manage customers, and organize your support team -- all without leaving your terminal.

Toolkit docs: composio.dev/toolkits/gorgias

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Setup

1. Add the Rube MCP server to your Claude Code config with URL: https://rube.app/mcp
2. When prompted, authenticate your Gorgias account through the connection link provided
3. Start automating your support workflows with natural language

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Core Workflows

1. List and Filter Tickets

Retrieve tickets with filtering by status, channel, assignee, date range, and more.

Tool: GORGIAS_LIST_TICKETS

List all open tickets from the email channel created in the last 7 days

Key parameters:

• status -- filter by ticket status (e.g., "open", "closed")
• channel -- filter by channel (e.g., "email", "chat")
• assignee_user_id / assignee_team_id -- filter by assigned agent or team
• created_from / created_to -- ISO date range filters
• limit (max 100) / offset -- pagination controls
• order_by / order_dir -- sorting options

2. Create and Update Tickets

Create new tickets or update existing ones with assignment, priority, and status changes.

Tools: GORGIAS_CREATE_TICKET, GORGIAS_UPDATE_TICKET, GORGIAS_GET_TICKET

Create a high-priority ticket for customer 12345 about a missing order with subject "Order #9876 not delivered"

• GORGIAS_CREATE_TICKET requires customer_id; accepts subject, status, priority, channel, messages, tags
• GORGIAS_UPDATE_TICKET requires ticket_id; all other fields are optional partial updates
• GORGIAS_GET_TICKET retrieves full ticket details by ticket_id

3. Manage Ticket Tags

Add tags to tickets for categorization, routing, and reporting.

Tools: GORGIAS_ADD_TICKET_TAGS, GORGIAS_LIST_TICKET_TAGS

Add tags 101 and 202 to ticket 5678, then show me all tags on that ticket

• GORGIAS_ADD_TICKET_TAGS requires ticket_id and tag_ids (array of integers)
• GORGIAS_LIST_TICKET_TAGS requires ticket_id to retrieve current tags

4. Customer Management

Create new customers or merge duplicate customer records.

Tools: GORGIAS_CREATE_CUSTOMER, GORGIAS_MERGE_CUSTOMERS, GORGIAS_LIST_CUSTOMERS

Create a new customer named "Jane Doe" with email jane@example.com and phone channel